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Join Hilton as a Guest Operations Manager!

As a Guest Operations Manager, you will supervise the Front Office Team to ensure that every guest has an exceptional experience from check-in through check-out. Your role is crucial in maintaining high standards and ensuring effective communication between guests and hotel departments.

Key Responsibilities:

• Oversee the entire Front Office operation to maintain high standards.
• Evaluate levels of Guest satisfaction and monitor trends for continuous improvement.
• Recognize regular and VIP Guests while promoting the hotel brand's loyalty scheme.
• Maximize room occupancy at best rates through up-selling techniques.
• Set departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the performance of Front Office Team Members and focus on training and teamwork.
• Ensure Team Members are knowledgeable about hotel products, services, pricing, and local area.
• Maintain good communication with all hotel departments.
• Monitor staffing levels and conduct monthly communication meetings.
• Manage staff performance issues in compliance with company policies.
• Recruit, manage, train, and develop the Front Office team.
• Ensure compliance with hotel security and health regulations.

Qualifications:

• A degree or diploma in Hotel Management or equivalent.
• A minimum of 3 years of Front Office supervisory experience.
• High level of IT proficiency and commercial awareness.
• Excellent leadership, interpersonal, and communication skills.
• Ability to work under pressure and maintain excellent grooming standards.

At Hilton, we dedicate ourselves to providing exceptional guest experiences. Join us and be part of a dynamic team committed to hospitality excellence.