Senior Customer Manager

About the Role

Dow is seeking a Senior Customer Manager to drive revenue growth through catalyst, technology, and services sales for existing Univation customers across the Middle East. This full-time position is based in Makkah, specifically in Thuwal or Makkah City, and reports directly to the Regional Sales Director.

Role Overview

The Senior Customer Manager will manage and strengthen strategic customer relationships while identifying opportunities across polyethylene and advanced chemical technologies, including UNIPOL™, UNIGILITY™, METEOR™, and LP Oxo™. The role involves close collaboration with regional and global Sales, Marketing, and Technology Delivery teams to develop and execute customer strategies and achieve commercial objectives.

Key Responsibilities

• Drive commercial growth with existing licensees across the Middle East by identifying, developing, and executing opportunities for catalysts, licensing products, technology solutions, and services.
• Lead commercial activities from proposal through execution, including catalyst sales, plant capacity expansions and retrofits, licensing-right modifications, improvement programs, process control solutions, plant simulation solutions, proprietary equipment, training, on-site services, and joint technology development agreements.
• Manage and strengthen customer relationships throughout the licensee lifecycle, coordinating with Sales, Marketing, and Technology Delivery teams to develop and execute account strategies.
• Support new licensing opportunities and customer transitions by partnering with the New Build Licensing Sales Manager and taking commercial ownership of catalyst and services relationships following project design confirmation and kick-off.
• Provide commercial leadership throughout project implementation, supporting licensees during design, construction, plant start-up, and warranty phases while coordinating delivery in accordance with applicable license agreements.
• Develop market and customer insights by maintaining visibility of licensees' investment plans, projects, and technology needs; sharing relevant intelligence internally; and supporting customer engagement activities.

Required Qualifications and Experience

• A minimum of 10 years of relevant experience in customer management or sales within the chemical or related industry.
• Demonstrated ability to drive commercial growth and manage complex sales cycles.
• Experience in managing strategic customer relationships and coordinating with cross-functional teams.

Work Environment and Travel

This role requires regular collaboration with regional teams, as well as Marketing, Technology Delivery, and Catalyst Sales colleagues. Customer engagement spans technology licensing, project implementation, start-up, warranty, and post-start-up commercial activities. Participation in industry events in the region is also expected. Regional travel up to 50% is required. Relocation support and visa sponsorship are not available for this position.