Senior Customer Manager

About the Role

Dow is seeking a Senior Customer Manager to support the Middle East region. This full-time position is based in Al Khobar, Eastern Province, and focuses on driving revenue growth through catalyst, technology, and services sales for existing Univation customers. The role involves managing and strengthening strategic customer relationships and identifying new opportunities across various chemical technologies.

Role Context and Objectives

The Senior Customer Manager will be responsible for commercial growth with existing licensees in the Middle East. This includes identifying, developing, and executing opportunities for catalysts, licensing products, technology solutions, and services. The role requires close collaboration with regional and global Sales, Marketing, and Technology Delivery teams to develop and execute customer strategies and achieve commercial objectives. This position reports directly to the Regional Sales Director.

Key Responsibilities

• Drive commercial growth with existing licensees across the Middle East by identifying, developing, and executing opportunities for catalysts, licensing products, technology solutions, and services.
• Lead commercial activities from proposal through execution, including catalyst sales, plant capacity expansions and retrofits, licensing-right modifications, improvement programs, process control solutions, plant simulation solutions, proprietary equipment, training, on-site services, and joint technology development agreements.
• Manage and strengthen customer relationships throughout the licensee lifecycle, coordinating with Sales, Marketing, and Technology Delivery teams to develop and execute account strategies.
• Support new licensing opportunities and customer transitions by partnering with the New Build Licensing Sales Manager and taking commercial ownership of catalyst and services relationships following project design confirmation and kick-off.
• Provide commercial leadership throughout project implementation, supporting licensees during design, construction, plant start-up, and warranty phases while coordinating delivery in accordance with applicable license agreements.
• Develop market and customer insights by maintaining visibility of licensees' investment plans, projects, and technology needs; sharing relevant intelligence internally; and supporting customer engagement activities.

Required Experience and Skills

• A minimum of 10 years of experience in a relevant field.
• Demonstrated ability to drive revenue growth and manage strategic customer relationships.
• Experience with polyethylene and advanced chemical technologies, including UNIPOL™, UNIGILITY™, METEOR™, and LP Oxo™, is preferred.
• Strong collaboration skills to work effectively with regional and global Sales, Marketing, and Technology Delivery teams.

Work Environment and Travel

This role involves regular collaboration with regional teams, Marketing, Technology Delivery, and Catalyst Sales colleagues. Customer engagement spans technology licensing, project implementation, start-up, warranty, and post-start-up commercial activities. Participation in industry events in the region is also expected. Regional travel is required, up to 50% of the time. Relocation support and visa sponsorship are not available for this role.