Clinical Applications Specialist Ophthalmology / Middle East

About Alcon and the Role

Alcon, a global leader in eye care with 80 years of experience, is seeking a Clinical Applications Specialist – Ophthalmology. This full-time position is based in Jeddah, Saudi Arabia, and will support hospitals and clinics across the Middle East. The role focuses on providing essential training and support to healthcare professionals to ensure the safe and effective use of Alcon's advanced eye care technology products.

Role Overview

The Clinical Applications Specialist will be responsible for delivering technical and clinical training, education, and ongoing support for Alcon's Cataract and Refractive Surgical Device products. This role requires a commitment to patient safety and effective product utilization at customer sites throughout the region. Please note: This position is open to Saudi Nationals only.

Key Responsibilities

• Provide technical and clinical training, education, and continuous on-site or remote support to surgeons and OR staff on the approved use of Alcon’s Cataract and Refractive Surgical Device products.
• Respond to customer inquiries by delivering accurate scientific and technical information related to the approved use of Alcon devices, referring any questions regarding unapproved use as per protocol.
• Ensure successful implementation of equipment and software upgrades at clinical sites, and support new installations and troubleshooting in collaboration with Field Service Engineers.
• Document each site visit clearly and accurately using standardized reporting tools, and report all adverse events and device deficiencies to Medical Safety in accordance with company procedures.
• Collaborate with Clinical Applications management and Medical Safety for root cause analysis of adverse events and to provide physician feedback when requested; respond to unsolicited device-related information requests per SOPs and compliance guidelines.
• Participate in medical congresses, fellowships, conferences, exhibits, seminars, and wet-labs as assigned; assist with product demonstrations at conventions and maintain required clinical certifications to fulfill responsibilities.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this role.
• Demonstrated ability to provide technical and clinical training and support in a medical device environment, specifically within ophthalmology.
• Strong understanding of surgical device products, particularly in cataract and refractive surgery.
• Capability to travel extensively across the Middle East region to support customer sites.

Work Environment

This role is a full-time position based in Jeddah, Saudi Arabia, with significant travel required to support hospitals and clinics throughout the Middle East. The successful candidate will work closely with healthcare professionals, field service engineers, and internal teams to ensure optimal product performance and customer satisfaction.

Application Process

Alcon is committed to fostering an inclusive culture and is seeking diverse, talented individuals to join its team. Salary for this position will be disclosed during the interview process.