Cloud Infrastructure Administrator

About the Role

Dallah Digital, a subsidiary of Dallah Albaraka Holding, is seeking a Cloud Infrastructure Administrator to join its team in Jeddah, Makkah, Saudi Arabia. This full-time role is responsible for the design, implementation, administration, and maintenance of Microsoft cloud infrastructure and productivity platforms. The position ensures the availability, security, performance, and continuity of cloud services, while also supporting infrastructure improvements, cloud migrations, technical operations, and IT projects in alignment with organizational policies and security requirements.

Key Responsibilities

• Provision, configure, administer, monitor, and maintain Microsoft Azure infrastructure, including virtual machines, networks, storage, servers, backup, and recovery services.
• Administer Microsoft 365 services, such as Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.
• Manage Microsoft Entra ID and Active Directory, covering identities, user access, authentication, Conditional Access, enterprise applications, and privileged access controls.
• Implement cloud security and compliance controls using Microsoft Purview, Microsoft Defender, Sophos, vulnerability management, and security updates.
• Monitor cloud service availability, capacity, and performance; troubleshoot complex incidents; and provide Level 3 (L3) technical support across Microsoft 365, Intune, Entra ID, and Active Directory environments.
• Maintain backup, retention, recovery, and disaster recovery arrangements to support business continuity and protect critical systems and data.
• Support cloud adoption, infrastructure migrations, Microsoft 365 tenant configurations, system integrations, cross-tenant synchronization, and cross-tenant migrations.
• Utilize PowerShell, scripting, and automation tools to enhance administrative efficiency, operational consistency, and cloud resource and cost optimization.
• Collaborate with cross-functional teams to improve cloud services, collaboration platforms, system performance, and user experience.
• Execute IT infrastructure projects and maintain accurate technical documentation, system configurations, procedures, and operational standards.
• Develop and implement IT infrastructure policies, standards, and procedures aligned with National Cybersecurity Authority (NCA) guidelines and applicable security requirements.
• Perform regular system maintenance, upgrades, security updates, and technical improvements to ensure infrastructure stability and reliability.
• Coordinate with IT management, infrastructure, network, security, application, end-user support teams, Microsoft Support, and external service providers to resolve complex technical issues.
• Serve as a technical escalation point and provide Microsoft 365 support to Dallah Digital's sister companies as required.

Experience and Qualifications

Candidates for this position should possess 5-10 years of relevant experience in cloud infrastructure administration, specifically with Microsoft technologies.

Work Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia.