Country Operations Manager General Trade (GT)

About the Role

Talent Diamond is seeking an experienced Country Operations Manager – General Trade (GT) for a leading multinational FMCG company in Saudi Arabia. This full-time role is based in Jeddah, Makkah, and will join the Customer Development team. The position involves leading strategic growth across retail and wholesale, identifying commercial opportunities, and strengthening cross-functional execution to meet sales and operational KPIs.

Role Context

The Country Operations Manager acts as a key link between sales, marketing, business groups, planning, and operational teams. This ensures that growth initiatives are commercially attractive, operationally achievable, and aligned with long-term business objectives. The role requires a professional comfortable with complex data, identifying opportunities and risks, and coordinating across multiple teams.

Key Responsibilities

• Lead the end-to-end sales cycle, from opportunity identification to execution.
• Drive strategic growth across the retail and wholesale business.
• Identify market trends, commercial opportunities, and potential risks affecting the sales pipeline.
• Build and strengthen high-value business partnerships to support sustainable revenue growth.
• Collaborate with Sales, Marketing, Business Groups, Demand Planning, and other internal stakeholders.
• Ensure commercial commitments align with operational capabilities and delivery timelines.
• Monitor competitor activity and market changes, supporting scenario planning as required.
• Improve business development processes, conversion rates, and overall sales-cycle effectiveness.
• Analyze commercial and operational data to identify root causes and recommend practical solutions.
• Coordinate with business groups, demand planners, and sales teams on new product launches.
• Work with the exports team to ensure smooth coordination of export demand and planning.
• Maintain accurate and up-to-date master data to support planning and forecasting accuracy.
• Track performance against agreed sales KPIs and support corrective actions when necessary.
• Contribute to business optimization initiatives across the General Trade operation.

Qualifications and Experience

• 5-10 years of experience in a relevant field.
• A commercially minded FMCG professional.
• Strong combination of sales, operations, analytics, and cross-functional leadership.
• Ability to drive measurable commercial performance across the General Trade business.

Location

This position is based in Jeddah, Makkah, Saudi Arabia.

Application Process

Interested candidates are invited to apply for this full-time opportunity. Salary details will be discussed during the interview process.