Data Analytics & Performance Management Analyst

About My Clinic KSA

My Clinic KSA is a leading multispecialty outpatient care provider in Saudi Arabia, established in 2017. The organization focuses on combining innovation with a commitment to care, collaboration, ambition, and responsibility to help individuals live healthier lives. As My Clinic KSA continues to expand, it seeks professionals who align with its vision and values.

The Role: Data Analytics & Performance Management Analyst

My Clinic KSA is seeking a Data Analytics & Performance Management Analyst to join its team in Jeddah, Makkah. This full-time role requires 2-5 years of experience and is responsible for developing and maintaining a data-driven view of departmental performance. The analyst will collect and consolidate operational and commercial data, create dashboards to track performance, and generate actionable insights to support continuous improvement and informed decision-making.

Key Responsibilities

• Collect data from all available sources to build a comprehensive dataset for the Telehome department.
• Enhance and maintain dashboards and establish other tools to holistically track departmental performance, including individual staff performance (clinical and non-clinical).
• Generate data-driven insights to address ongoing operational challenges and drive continuous improvement.
• Partner with Team Leaders & Coordinators to translate findings into defined improvement actions and track their outcomes.
• Provide analytical capability and capacity as the department prepares for the ramp-up in home service referrals.
• Escalate issues promptly and contribute to the continuous improvement of the business unit.
• Supplement service quality assessment of individual staff through field observations.
• Prepare agendas and analyses with clear actions, and where required, lead weekly and monthly performance analysis with operational and clinical teams.
• Perform other professional duties as requested by the line manager.

Required Experience and Qualifications

• A minimum of 2 to 5 years of relevant professional experience.
• Demonstrated ability to collect, consolidate, and analyze operational and commercial data.
• Proficiency in developing dashboards and tracking performance metrics.
• Experience in generating actionable insights to support decision-making and continuous improvement.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves working within a collaborative environment, partnering with various teams including Team Leaders, Coordinators, and clinical and operational staff.

Application Process

Candidates who meet the qualifications and are interested in contributing to a leading healthcare provider are encouraged to apply.