Front Office Manager

About The First Group

The First Group is seeking a Front Office Manager to lead front desk and guest service operations at Silver Sands Beach in Jeddah. This is a full-time position requiring 2-5 years of relevant experience.

Role Overview

The Front Office Manager will be responsible for ensuring a welcoming, efficient, and professional experience for all guests. This role involves supervising the front office team, coordinating with other departments, and supporting smooth daily operations to maintain high service standards.

Key Responsibilities

• Manage reception, guest services, bookings, check-in/check-out, and cashiering procedures.
• Lead, schedule, train, and motivate the front office team.
• Handle guest inquiries, complaints, feedback, and service recovery.
• Coordinate with housekeeping, maintenance, security, and operations teams.
• Maintain accurate guest records, reports, payments, and shift handovers.
• Ensure compliance with company policies, safety standards, and Saudi regulations.
• Support VIP visits, special events, peak periods, and seasonal operations.
• Monitor guest satisfaction and identify opportunities to improve service quality.

Qualifications and Experience

• A minimum of 3-5 years of experience in a front office or guest services management role.
• Demonstrated ability to lead and manage a team effectively.
• Strong understanding of hotel operations and guest service best practices.

Work Environment

This role is based at Silver Sands Beach in Jeddah and operates on a full-time schedule. The Front Office Manager will work closely with various departments to ensure seamless guest experiences.

Application Process

Candidates who meet the specified qualifications are encouraged to apply for this position. Salary details will be discussed during the interview process.