Implementation Engineer / Senior Implementation Engineer

About the Role

Fakeeh Care Group is seeking an Implementation Engineer / Senior Implementation Engineer to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role involves collaborating with project managers and clients to understand project scope, objectives, and timelines, ensuring successful software solution deployments.

Key Responsibilities

• Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.
• Prepare and configure necessary software and hardware environments for implementation.
• Install and configure software solutions according to client specifications and project requirements.
• Customize software settings and parameters to align with client business processes and needs.
• Integrate software with existing systems and databases, ensuring seamless data flow and interoperability.
• Conduct thorough testing of implemented solutions to meet functional, performance, and security requirements.
• Identify and resolve technical issues or bugs that arise during the testing phase.
• Work closely with quality assurance teams to ensure solutions are fully functional and ready for deployment.
• Provide training to clients and end-users on effective software usage.
• Create user guides, documentation, and training materials to support client onboarding and usage.
• Offer ongoing technical support to clients during and after implementation, addressing questions or issues.
• Collaborate with cross-functional teams, including developers, QA, and project managers, for successful project delivery.
• Communicate regularly with clients to provide updates on implementation progress and address concerns.

Required Qualifications and Experience

Candidates should possess 5-10 years of experience in a relevant field.

Essential Skills

• Strong understanding of software development and integration, including proficiency in programming languages, APIs, and databases, to effectively implement and troubleshoot solutions.
• Ability to analyze complex issues, identify root causes, and develop effective solutions, ensuring seamless implementation and minimal disruption to client operations.
• Excellent interpersonal skills to work with cross-functional teams and clients, clearly conveying technical information and gathering requirements to ensure successful project delivery.

Work Location

This position is based in Jeddah, Makkah, Saudi Arabia.

Application Process

The salary for this position will be disclosed during the interview process.