Assistant Front Office Manager The EDITION

About the Role

EDITION is seeking an Assistant Front Office Manager for The Jeddah EDITION. This full-time role in Jeddah requires 2-5 years of experience and involves assisting the Front Office Manager in daily operations and staff supervision across Bell/Door Staff, Switchboard, and Guest Services/Front Desk areas. The position focuses on ensuring efficient check-in and check-out processes, maximizing departmental financial performance, and maintaining high levels of guest and employee satisfaction.

Key Responsibilities

• Lead and influence the front desk team, fostering mutual trust, respect, and cooperation.
• Supervise and manage day-to-day operations, ensuring quality standards and customer expectations are met.
• Handle guest complaints, disputes, and conflicts, negotiating resolutions as needed.
• Collaborate with the Front Office Manager to continuously improve departmental service and achieve goals.
• Participate in developing and implementing corrective action plans based on guest feedback.
• Provide guidance, feedback, and coaching to employees to enhance service performance.
• Serve as a role model for appropriate behaviors and guest relations.
• Interact regularly with guests to gather feedback on product quality and service levels.
• Implement and ensure compliance with the customer recognition/service program.
• Monitor adherence to all Front Office policies, standards, procedures, and credit policies to minimize bad debts.
• Provide information to supervisors and co-workers via various communication channels.
• Analyze information and evaluate results to solve problems and choose optimal solutions.
• Inform executives, peers, and subordinates of relevant information in a timely manner.
• Function in place of the Front Office Manager during their absence.
• Communicate critical information from pre- and post-convention meetings to Front Office staff.

Required Experience and Skills

• 2-5 years of experience in a relevant front office or hospitality management role.
• Demonstrated interpersonal and communication skills to lead and influence a team.
• Ability to manage day-to-day operations and ensure high standards of service.
• Proficiency in handling guest complaints and resolving conflicts effectively.
• Strong understanding of front office procedures, including check-in/check-out processes.
• Commitment to guest satisfaction and continuous service improvement.
• Ability to develop specific goals and plans to prioritize and organize work.
• Understanding of financial/business decision-making principles.

About EDITION Hotels

EDITION Hotels combine the vision of boutique hotelier Ian Schrager, the service delivery of a luxury hotel, and the global reach of Marriott International. The brand aims to provide a distinct hospitality experience, balancing polish with personality and perfectionism with individualism. EDITION targets sophisticated consumers who value quality, originality, design, and service excellence without conventional limitations.

Work Environment and Culture

EDITION fosters an environment where service is delivered with genuine hospitality. As part of Marriott International, the company is dedicated to being an equal opportunity employer, valuing and celebrating the diverse backgrounds, cultures, talents, and experiences of its associates. The organization is committed to non-discrimination on any protected basis.

Application

Join EDITION and become part of a global team within the Marriott International portfolio, where you can contribute your best work and develop professionally.