E commerce Operations Senior Specialist

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	جدة

وصف الوظيفة

About the Role

Al-Ahli Club Company is seeking an E-commerce Operations Senior Specialist to manage the daily operations of its online store on Salla. This full-time role is based in Makkah, specifically covering operations in Jeddah and Makkah, and requires 2-5 years of relevant experience. The specialist will be responsible for ensuring accurate and timely order fulfillment, correct product listings, and efficient resolution of operational issues to provide a seamless customer experience.

Role Purpose and Impact

The E-commerce Operations Senior Specialist oversees the end-to-end operation of Al-Ahli's online store. This includes order monitoring, coordinating fulfillment with the warehouse, managing returns and exchanges, and maintaining product master data. The role serves as a key liaison between the Commercial, Marketing, IT, and warehouse teams, ensuring operational efficiency and customer satisfaction.

Key Responsibilities

Monitor daily Salla orders and track status from placement through dispatch and delivery.
Address delayed, stuck, cancelled, or failed orders, including payment and address issues.
Coordinate with the warehouse for daily picking, packing, and dispatching to ensure accurate and timely order fulfillment.
Track fulfillment and delivery lead times with warehouse and courier partners, following up on delays and missing shipments.
Ensure Salla stock availability aligns with warehouse stock to prevent delays and cancellations.
Act as the primary contact for operational issues between Salla, IT, and the warehouse, logging and resolving issues.
Escalate system and integration issues (orders, stock sync, payments) to IT and Salla support with clear information.
Prepare operations for peak periods such as match days, product launches, and seasonal campaigns.
Produce daily and weekly operational reports covering order volumes, fulfillment time, cancellations, and open issues.

Returns, Product Data, and Onboarding Management

Manage the full returns and exchanges process, including approval, collection, warehouse receipt, quality check, restock, and refund or replacement.
Coordinate with the warehouse, Finance, and Customer Service to ensure accurate and timely processing of refunds and exchanges.
Track return and exchange reasons and volumes, recommending process improvements.
Maintain product master data (SKUs, titles, descriptions, sizes, prices, images, and categories) and ensure correct uploading and updating in Salla.
Ensure regular and promotional prices on Salla are accurate and match approved prices.
Coordinate with Marketing on product shooting schedules to ensure new items have approved images before launch.
Coordinate with IT on product onboarding in Salla, ensuring new collections go live on time.
Regularly audit the Salla catalogue to fix missing, incorrect, or inactive listings.
Document and maintain Standard Operating Procedures (SOPs) for order, return, exchange, and product onboarding workflows.

Experience and Work Type

This role requires 2-5 years of experience in e-commerce operations or a related field. It is a full-time position, contributing to the operational success of Al-Ahli Club Company's online presence.