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Join Rosewood Jeddah as a Reservation Agent!

As a Reservation Agent, you will play a crucial role in enhancing the guest experience by selling our key revenue streams, including room reservations, in a professional manner while adhering to established policies. Your responsibilities will include:

• Maintaining personal hygiene and grooming standards.
• Promptly addressing guest needs and providing professional service.
• Maintaining teamwork and high operational standards.
• Maximizing hotel occupancy and revenue through effective selling.
• Promoting hotel restaurants to achieve management-set revenue goals.
• Consistently upselling hotel products and ensuring personal product knowledge is top-notch.

At Rosewood Jeddah, we pride ourselves on providing elegant accommodations and unparalleled personal service, making our hotel a premier choice for travelers seeking both business and leisure experiences.

Join Our Team as a Reservations Agent!
Centro Shaheen is currently seeking passionate and dynamic guest-focused revenue professionals. In this role, you will take pride in delivering extraordinary levels of customer service and providing creative solutions to our guests.

Key Responsibilities:

• Process and confirm guest room reservations made by clients through phone, letter, or fax.
• Input all reservations into the computer, ensuring all pertinent information is captured.
• Remain updated with all promotions and follow established procedures for processing reservations and rate management.
• Maintain an effective filing system for all correspondence and prepare reports as required.
• Promote good public relations and strive to maximize business opportunities.
• Ensure an accurate room status is maintained at all times.
• Answer incoming calls as per Rotana standards and manage email inquiries effectively.

Skills and Qualifications:
You should possess a diploma or degree within the hospitality field and have previous experience in hotel reservations. Computer literacy and excellent communication skills are a must, with written and oral proficiency in English being essential. Additional language skills are a plus.

Ideal Candidate:
The ideal candidate will be customer-focused, proactive, and dynamic. You should excel in establishing effective relationships with both internal and external customers and should be capable of working independently in a structured environment. Key competencies include understanding the job, teamwork, accountability, adaptability, and a strong customer focus.