Senior HRSD Business Analyst

About the Role

TawanTech is seeking a Senior HRSD Business Analyst to join our team in Riyad Al Khabra, Al Qassim Province. This full-time role is central to analyzing, designing, and improving HR service delivery processes and technology solutions. The objective is to support business objectives and enhance the overall employee experience.

Role Context and Impact

The Senior HRSD Business Analyst serves as a critical liaison between HR business stakeholders, HR operations, IT teams, solution architects, developers, and external implementation partners. This position ensures that HR business needs are clearly understood, documented, translated into system requirements, and successfully delivered. The role involves leading requirements gathering, business process analysis, solution assessment, fit-gap analysis, testing, and implementation activities across various HRSD initiatives. A key focus will be identifying opportunities to simplify and automate HR processes, improve self-service capabilities, standardize HR services, and increase operational efficiency.

Key Responsibilities

• Lead business analysis activities for HRSD transformation, implementation, and enhancement projects.
• Analyze existing HR processes to identify opportunities for standardization, automation, and continuous improvement.
• Gather, document, analyze, and validate business and functional requirements.
• Translate business needs into user stories, use cases, functional specifications, process flows, and acceptance criteria.
• Facilitate workshops and requirements-gathering sessions with HR stakeholders and process owners.
• Conduct fit-gap analysis between business requirements and HRSD platform capabilities.
• Collaborate with technical teams to ensure solutions meet business requirements and HR policies.
• Support the design and implementation of HR services, workflows, case management, employee self-service, knowledge management, and lifecycle processes.
• Define and maintain requirements traceability throughout the project lifecycle.
• Develop UAT strategies, test scenarios, test cases, and acceptance criteria.
• Coordinate with HR business users during UAT and support defect resolution.
• Support solution deployment, go-live, hypercare, and post-production enhancements.
• Identify risks, dependencies, process gaps, and potential impacts, recommending appropriate solutions.
• Work with integration teams to define requirements for HRSD integrations with HRIS, payroll, identity management, and other enterprise systems.
• Support change management, training, communications, and user adoption activities.
• Provide regular project updates and communicate business impacts and recommendations to stakeholders and management.
• Ensure solutions adhere to HR governance, security, compliance, data privacy, and organizational standards.
• Drive continuous improvement of HR service delivery and employee experience.

Required Qualifications and Skills

The successful candidate will possess strong knowledge of HR processes, HR Service Delivery, business analysis methodologies, and HR technology. The ability to work effectively across both business and technical teams is essential for this role.

Work Environment

This is a full-time position based in Riyad Al Khabra, Al Qassim Province, within a collaborative environment focused on enhancing HR service delivery through technology and process improvement.