Assistant Reservations Manager

About the Role

M Hotel Makkah By Millennium is seeking an Assistant Reservations Manager to join their team in Makkah, Saudi Arabia. This is a full-time, on-site position responsible for overseeing daily reservations operations and supporting the Reservations Manager in optimizing room revenue and ensuring high levels of guest satisfaction.

Role Overview

The Assistant Reservations Manager plays a key role in managing all aspects of hotel reservations. This includes handling individual and group bookings, maintaining reservation systems, and ensuring accuracy in rates, availability, and guest information. The role requires coordination with various hotel departments to achieve operational efficiency and revenue goals.

Key Responsibilities

• Support the Reservations Manager in monitoring occupancy levels and managing overbooking situations effectively.
• Coordinate closely with the front office, sales, and revenue teams to optimize room revenue strategies.
• Respond promptly and professionally to guest inquiries received via phone and email.
• Resolve booking issues and guest concerns efficiently to ensure a smooth reservation process.
• Prepare comprehensive reservation reports as required.
• Ensure strict adherence to hotel policies and brand standards across all reservation activities.
• Provide guidance and support to reservations colleagues.
• Assist with training initiatives for the reservations team.
• Contribute to maintaining high levels of customer satisfaction and service quality.

Work Environment

This is a full-time, on-site position based at M Hotel Makkah By Millennium in Makkah, Saudi Arabia. The role involves working within a dynamic hotel environment, collaborating with various departments to ensure seamless guest experiences and operational excellence.

Application Process

Candidates interested in this Assistant Reservations Manager position are encouraged to apply. Further details regarding the application process will be provided upon inquiry.