Food & Beverage Captain

About the Role

IHG Hotels & Resorts is seeking a Food & Beverage Captain to join their team in Taif, Makkah, Saudi Arabia. This full-time role involves overseeing daily restaurant and outlet operations, ensuring high service standards, and enhancing the guest experience. The ideal candidate will have 5-10 years of relevant experience.

Key Responsibilities

• Deliver personalized luxury service to all guests, including welcoming and escorting when required.
• Anticipate guest needs and preferences, and promptly handle complaints professionally.
• Ensure VIP guests receive special attention and recognition.
• Supervise daily restaurant or outlet operations during shifts, assigning sections and responsibilities to service staff.
• Monitor the quality and timing of food and beverage service, ensuring all tables are set according to brand standards.
• Maintain smooth communication between the service team and the kitchen, and ensure completion of opening and closing checklists.
• Ensure compliance with service standards, brand guidelines, and staff grooming/appearance standards.
• Maintain cleanliness, organization, and hygiene standards of the outlet as per SOP.
• Conduct daily shift briefings and train team members on menu knowledge, service etiquette, and upselling techniques.
• Coach staff to improve performance and support management in performance evaluation.
• Promote signature dishes, specials, beverages, and promotions, and encourage suggestive selling among staff.
• Support outlet revenue targets and average check improvement.
• Check food & beverage quality before serving guests when possible, ensuring order accuracy and proper presentation.
• Monitor guest feedback and service flow.
• Assist in preparing staff schedules, making store requisitions, supervising the issuing process, and supporting inventory control and equipment management.
• Ensure POS system accuracy and correct billing procedures.

Qualifications and Requirements

• 5-10 years of experience in a similar Food & Beverage leadership role.
• Demonstrated ability to deliver luxury-level personalized service.
• Experience in supervising restaurant or outlet operations.
• Strong understanding of service standards and brand guidelines.
• Proven ability to train and coach team members.
• Knowledge of sales techniques, including upselling and suggestive selling.
• Familiarity with inventory control, equipment management, and POS systems.

Work Environment and Culture

IHG Hotels & Resorts fosters an inclusive environment where differences are celebrated, and colleagues are encouraged to bring their whole selves to work. The company provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. A culture of trust, support, and acceptance is promoted, welcoming diverse backgrounds, experiences, and perspectives.

Benefits

IHG Hotels & Resorts offers a competitive salary and a range of benefits designed to support employees' work-life balance, including impressive room discounts and comprehensive training programs. The company is committed to supporting wellbeing through its My Wellbeing framework, addressing health, lifestyle, and workplace aspects.

Application Process

Candidates who believe they are a good fit for this role are encouraged to apply. Join IHG Hotels & Resorts and become part of a global team.