Guest Experience Expert

About the Role

Courtyard by Marriott is seeking a Guest Experience Expert to join our team in Mecca, Makkah, Saudi Arabia. This full-time role focuses on creating a memorable and seamless experience for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to provide a wide range of services, guiding guests throughout their stay and ensuring operational needs are met.

Key Responsibilities

• Proactively offer a variety of services to assist guests throughout their stay.
• Handle operational requirements and respond to guest requests efficiently.
• Prepare necessary reports as part of daily operations.
• Share information on local points of interest to enhance the guest experience.
• Ensure all guest interactions contribute positively to their overall experience.

Workplace Standards and Conduct

• Maintain a safe and secure workplace environment.
• Adhere strictly to all company policies and procedures.
• Uphold confidentiality and protect company assets.
• Ensure quality standards are consistently met.
• Present a professional appearance, including uniform and personal grooming, and maintain professional communication.

Physical Requirements

This role requires physical activity and mobility. Candidates must be able to stand, sit, or walk for extended periods. The position also involves hands-on tasks, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds ( kg) without assistance.

Qualifications and Experience

• High school diploma or equivalent is required.
• No prior related work experience is necessary.
• No supervisory experience is required.
• No specific license or certification is required for this position.

Application Process

We invite qualified candidates to apply for this Guest Experience Expert position at Courtyard by Marriott in Mecca. This role offers an opportunity to contribute to guest satisfaction and the continued success of our business.