Senior Clinical Specialist Cardiovascular

About the Role

Johnson & Johnson MedTech is seeking a Senior Clinical Specialist Cardiovascular to join their team in Makkah, with operations extending to Jeddah and Riyadh. This full-time role requires 2-5 years of experience and focuses on advancing cardiovascular treatments through innovative solutions for heart recovery, electrophysiology, and stroke. The specialist will contribute to elevating standards of care for patients with stroke, heart failure, and atrial fibrillation (AFib).

Cardiovascular Focus

The Cardiovascular team at Johnson & Johnson MedTech develops less invasive and more personalized treatments by integrating biology and technology. This role supports the expansion of possibilities within cardiovascular care, contributing to solutions that improve patient wellness.

Key Responsibilities

• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on electrophysiology systems and catheter equipment (*, The CARTO® System and associated software modules and RF generator) during case procedures.
• Educate customers on electrophysiology products to optimize effective usage through technical and clinical information and in-service training.
• Collaborate with peers to share best practices and enhance customer value.
• Utilize consultative selling techniques to identify potential sales opportunities within accounts.
• Create awareness of electrophysiology solutions and facilitate Territory Sales Manager (TM) contact with key decision-makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling.
• Drive collaboration and maintain consistent communication with the local team/Pod (TM and other CAS), support team (Ultrasound CAS, FSE, RBD), and other internal and external partners.
• Develop and share best practices with KSA Field Sales and Service colleagues and internal partners.
• Develop and grow customer relationships within and beyond the EP lab, including physicians, nurses, technicians, clinical and hospital administrators, and staff.
• Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
• Prioritize and respond to requests in high-stress environments while maintaining composure and a problem-solving focus.
• Engage in diagnostic dialogue with internal and external business partners and stakeholders to formulate solutions.
• Provide mentoring for new electrophysiology commercial team members as requested.
• Respond daily to requests via email and voicemail from customers, practitioners, and partners.
• Perform administrative tasks, including managing account documentation, compliance training, expense reporting, and Company system input.
• Maintain Safe Fleet standards according to Company guidelines.
• Communicate business-related issues or opportunities to the next management level.
• Ensure compliance with all Federal, State, local, and Company regulations, policies, and procedures.
• Perform other duties as assigned.

Required Experience

• 2-5 years of relevant experience in a clinical or technical support role within the cardiovascular or electrophysiology field.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to Jeddah and Riyadh. The role involves working closely with medical professionals in EP labs and requires effective collaboration with various internal and external partners.