Assistant Store Manager

About the Role

Swatch is seeking an Assistant Store Manager to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role involves supporting the Store Manager in creating a premium consumer and employee experience, implementing programs to drive business results, and maintaining long-term customer relationships to achieve sales goals.

Key Responsibilities

• Perform all store management functions in the absence of the Store Manager.
• Support the Store Manager in increasing sales and profitability by communicating daily sales goals to team members.
• Assist in setting suitable targets for teams and managing commercial activities.
• Drive and follow up on KPIs (ATV, UPT, conversion rate) and utilize the Linkage book.
• Ensure excellence in customer service through the team's application of the 6 selling steps: Store preparation, Welcome, Ask, Try it on, Close the sale, Happy Customer.
• Maximize sales opportunities through spontaneous approaches, upselling, and cross-selling.
• Support the Store Manager in leading and motivating the team, ensuring product knowledge, visual merchandising standards, and sales techniques are maintained.
• Coordinate and supervise the daily activities of business support staff.
• Lead by example in service, ensuring excellent customer service and building a customer database.
• Assist the Store Manager in understanding the competitive environment and identifying commercial development opportunities.
• Support the Store Manager in determining daily priorities, challenges, and zoning.
• Actively participate in the implementation and success of sales campaigns.
• Manage timetables based on team needs and restrictions.
• Ensure adherence to established strategies and procedures, and correct execution of daily front- and back-office operations.
• Support the Store Manager in organizing and conducting team meetings.
• Maintain a perfect appearance of the store and merchandise presentation (display cases, counters, furniture) and cleanliness.
• Assist the Store Manager in ensuring various customer services are offered regularly (repairs, exchange, gift vouchers, postal delivery).
• Remain vigilant to prevent potential theft and minimize risk.
• Support the Store Manager in ensuring stock levels align with store needs and in organizing and conducting inventory.
• Transfer Brand values to the team and stay informed about market trends and future opportunities.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this position.
• Demonstrated ability to support store management functions and drive sales.
• Proven experience in customer service excellence and team leadership.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves working closely with the Store Manager and sales associates to maintain a positive store environment and achieve business objectives.