Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Riyadh and Ad Dir'iyah. This role focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to provide a comprehensive range of services throughout the guest's stay, ensuring all interactions contribute positively to their overall experience.

Key Responsibilities

• Delivering a wide range of services to guide guests through their entire stay.
• Processing operational needs and addressing guest requests efficiently.
• Completing necessary reports and documentation.
• Sharing highlights and information about the local area with guests.
• Ensuring all transactions are integrated seamlessly into the guest experience.

Foundational Principles for Success

• Creating and maintaining a safe work environment.
• Adhering to all company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets.
• Upholding established quality standards in all tasks.
• Ensuring professional uniform, personal appearance, and communication at all times.

Physical Requirements

The role requires physical activity, including standing, sitting, or walking for extended periods. Guest Experience Experts will take a hands-on approach, involving moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. The ability to perform these duties effectively is critical for success in this position.

Qualifications and Experience

• 0-1 year of relevant experience is required.
• Demonstrated initiative in delivering a wide range of guest services.
• Ability to manage operational needs and guest requests effectively.

About The Luxury Collection Hotels & Resorts

The Luxury Collection Hotels & Resorts, part of Marriott International, encompasses over 120 properties across more than 35 countries. With a heritage spanning over 100 years, originating from the Italian CIGA brand in 1906, the brand is dedicated to offering authentic experiences and creating lasting memories. Each hotel and resort is designed to reflect its locale, serving as a gateway to the destination's cultural charms. This role is suited for individuals who appreciate evocative storytelling, possess a keen interest in local heritage, and are committed to delivering genuine, personalized, and anticipatory hospitality.