Guest Experience Expert

About The Luxury Collection

The Luxury Collection is seeking a Guest Experience Expert to join its team in Ad Diriyah, Riyadh, Saudi Arabia. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures.

Role Overview

The Guest Experience Expert takes initiative to provide a comprehensive range of services, guiding guests from arrival through departure. This role involves addressing operational needs, fulfilling guest requests, completing necessary reports, and sharing insights about the local area to integrate transactions seamlessly into the overall guest experience.

Key Responsibilities

• Deliver a wide range of services to guide guests throughout their entire stay.
• Process operational needs and address guest requests promptly.
• Complete reports accurately and efficiently.
• Share highlights and information about the local area with guests.
• Ensure all transactions contribute positively to the guest experience.
• Perform other reasonable job duties as requested to support business operations and guest satisfaction.

Professional Standards and Requirements

• Maintain a safe work environment for all.
• Adhere strictly to company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets from loss or damage.
• Ensure consistent adherence to quality standards in all tasks.
• Present a professional appearance, including uniform, personal grooming, and communication.

Physical Demands

The role requires physical activity, including standing, sitting, or walking for extended periods. Guest Experience Experts must be able to take a hands-on approach to work, which involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Experience

Candidates should possess 0-1 year of relevant experience in a guest-facing role, demonstrating an ability to deliver high-quality service and manage guest interactions effectively.