Duty Manager

About the Role

Hilton Riyadh Hotel & Residences is seeking a Duty Manager to oversee hotel operations in Dammam, Eastern Province. This full-time role involves managing daily functions and ensuring a positive guest experience, particularly in the absence of the General Manager.

Key Responsibilities

• Manage daily hotel operations, including front desk, staffing, room inventory, guest service, and policy compliance.
• Interact with guests, respond to inquiries, and resolve issues efficiently.
• Provide operational support across departments, such as bell service or front desk coverage during peak times.
• Conduct property walkthroughs to assess safety, security, and service quality, addressing any issues promptly.
• Facilitate team knowledge by providing updates and training on hotel offerings, services, and local attractions.
• Monitor guest satisfaction metrics (*, SALT, Revinate), identify trends, and implement improvements.
• Supervise and support team members, monitor performance, provide coaching, and foster a productive work environment.

Required Qualities

Candidates for this role should demonstrate the following qualities, which align with Hilton's core values:

• A commitment to hospitality and guest satisfaction.
• Integrity in all actions and decisions.
• Leadership capabilities to inspire and guide a team.
• A belief in teamwork to achieve optimal outcomes.
• A sense of ownership and accountability for responsibilities.
• A focus on immediate tasks, demonstrating urgency and discipline.

Work Environment and Company Culture

Hilton Riyadh Hotel & Residences is part of a global hospitality leader recognized for its workplace culture. The company invests in team member well-being and aims to provide a supportive environment. Hilton has received recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

Application Information

This is a full-time position. Salary details are not disclosed. Interested candidates are encouraged to apply to join the team at Hilton Riyadh Hotel & Residences.