AMBULATORY CARE REPRESENTATIVE I

About the Role

King Faisal Specialist Hospital & Research Centre in Riyadh is seeking an Ambulatory Care Representative I for a full-time position. This role is crucial for ensuring efficient patient access, registration, and financial processing in accordance with hospital policies, requiring coordination with various healthcare providers.

Key Responsibilities

• Greet and assist patients, employees, or visitors upon arrival, providing information and directions.
• Obtain necessary information from callers and direct their inquiries to the appropriate departments.
• Open medical records for new patients and manage correspondence regarding treatment eligibility.
• Interview and assist patients/families with medical referral paperwork, explaining KFSH&RC's eligibility policy.
• Perform all appointment scheduling and admission functions.
• Register and process financial letters from various sources, including royal families, companies, and embassies.
• Register and confirm patient visits using the computer system, initiating necessary check-in procedures.
• Assist walk-in patients and retrieve patient information from the system as required.
• Verify patient eligibility status, ensuring suitability for the referred specialty.
• Coordinate with other hospital staff to schedule patient appointments efficiently, such as for X-rays or Endoscopies.
• Participate in the orientation of new employees and adhere to all hospital policies and procedures.
• Engage in self and peer education, training, and development activities.
• Perform other related duties as assigned.

Qualifications and Experience

Candidates for the Ambulatory Care Representative I position should possess 0-1 years of relevant experience. The role requires a strong understanding of patient access procedures and hospital policies.

Required Skills

• Ability to coordinate effectively with physicians, nurses, and other healthcare providers.
• Proficiency in obtaining and directing patient information accurately.
• Competence in using computer systems for patient registration and information retrieval.
• Strong communication and interpersonal skills for patient and visitor interaction.
• Attention to detail in reviewing eligibility and financial documentation.

Work Environment

This full-time position is based at King Faisal Specialist Hospital & Research Centre in Riyadh. The role involves working within a dynamic healthcare setting, requiring adherence to established hospital policies and procedures.

Application Process

Interested candidates are encouraged to apply for this role to contribute to patient care and administrative efficiency at a leading medical institution.