Application Support Officer

About the Role

Jazeera Paints is seeking an Application Support Officer to provide dedicated software application support. This full-time position is based in Riyadh and focuses on ensuring the smooth functionality and performance of software applications within the organization.

Role Overview

The Application Support Officer will be responsible for the day-to-day support of software applications, including troubleshooting, performance tuning, and identifying root causes of errors. This role involves collaborating with technical teams and providing consulting services for new and existing initiatives.

Key Responsibilities

• Provide comprehensive software application support to users.
• Conduct analyses on software application functionality and propose improvements.
• Identify the root causes of application errors and escalate critical issues to relevant team members.
• Manage application support tickets in adherence to established Service Level Agreements (SLAs).
• Perform performance tuning to enhance the efficiency of various application functions.
• Collaborate with other technical team members on the design, delivery, and deployment of solutions.
• Offer consulting services for both new and ongoing initiatives.
• Execute all assigned activities using safe and environmentally friendly methods.
• Perform any additional duties as assigned by the direct supervisor or manager.

Work Environment

This is a full-time position based in Riyadh, where the Application Support Officer will work within a team environment, engaging with various technical and operational departments to ensure optimal application performance and user satisfaction.

Application Process

Candidates interested in this Application Support Officer role at Jazeera Paints are encouraged to apply. Further details regarding the application process will be provided upon inquiry.