Customer Service Representative Saudi National

About Tabby

Tabby | تابي is a fast-growing financial technology company based in the GCC. The company provides flexible payment options, including Buy Now, Pay Later services, to support millions of customers and major brands across the region. As a financial company, some products offered may involve interest charges.

The Role of Customer Service Representative

Tabby is seeking a Customer Service Representative to join its team in Riyadh, Saudi Arabia. This full-time role is suitable for Saudi Nationals with 2-5 years of experience. The position focuses on providing customer support and ensuring a positive customer experience within a professional environment that emphasizes growth and support.

Key Responsibilities

• Provide customer support through phone, chat, and email channels in both English and Arabic.
• Address customer inquiries, resolve issues, and ensure a positive customer experience.
• Adhere to established guidelines and utilize provided tools to assist customers efficiently and accurately.

Compensation and Training

The compensation package for this role includes a base salary and performance-based incentives. New hires will undergo a structured training and nesting period to prepare them for customer interactions.

• Base salary: 6,635 SAR gross.
• Language allowance: Up to 500 SAR gross, based on English and Arabic proficiency.
• Performance bonus: Up to 10% of the base salary.
• Paid training: 3 weeks conducted in the office.
• Nesting period: 3 weeks dedicated to handling real customer cases with close support.

Candidate Profile

The ideal candidate is a motivated and professional individual committed to delivering high-quality service. This role is suited for those who are keen to contribute to a growing company and value a supportive work environment.