Customer Success Data Center

About the Role

DAMAC Digital is seeking a Customer Success Data Center professional to join their team in Riyadh. This full-time role focuses on managing customer relationships and driving engagement within the data center and digital services domain. The position requires an individual with 5-10 years of relevant experience.

Key Responsibilities

• Manage customer relationships and serve as the primary point of contact.
• Drive customer onboarding, engagement, and service adoption.
• Monitor customer satisfaction, identify risks, and track performance metrics.
• Coordinate with internal teams to resolve issues and manage escalations.
• Support customer retention, renewals, and business growth initiatives.

Required Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Experience in technology, digital services, or enterprise customer management is preferred.
• Familiarity with data centers, cloud solutions, digital platforms, or service management tools is an advantage.

Skills and Competencies

• Strong customer relationship management, communication, and presentation skills.
• Ability to manage customer onboarding, adoption, satisfaction, and retention processes.
• Strong analytical and problem-solving skills, with experience handling escalations.
• Commercial awareness to identify renewal, upselling, and cross-selling opportunities.

Work Environment

This is a full-time position based in Riyadh, focusing on customer success within the data center domain for DAMAC Digital.

Application Process

Candidates who meet the outlined requirements are encouraged to apply for this role.