Customer Success Telesales

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام جزئي
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Rentokil Initial is seeking a Customer Success Telesales professional to join their team in Riyadh, Saudi Arabia. This part-time role focuses on strengthening customer relationships to enhance retention and support branch revenue growth. The incumbent will work within a multi-functional team, collaborating with both internal and external stakeholders.

Key Responsibilities

Manage customer contacts to strengthen relationships, crucial for retention.
Support branches in achieving retention and renewals, and increase branch revenue through price adjustments and up-selling.
Identify and resolve customer complaints within specified timelines.
Manage alert accounts by identifying at-risk customers and exploring possibilities for account revival.
Provide recommendations and suggestions to branches for operational improvement.
Conduct regular reviews of accounts and terminate those deemed non-revivable.
Analyze data to identify and overcome challenging areas, aiming for month-on-month performance improvement.
Prepare and share monthly dashboards, including analysis and recommendations.

Qualifications and Experience

0-1 year of relevant experience.

Work Environment

This is a part-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working as part of a multi-functional team, requiring collaboration with both internal teams and external stakeholders.