Customer Support Specialist (Supply Chain)

About the Role

Boeing Global Services is seeking a Customer Support Specialist to join the Supply Chain Execution organization. This full-time position is primarily based in Riyadh, Saudi Arabia, with Jeddah, Saudi Arabia also considered as a secondary location. The selected candidate will serve as a Customer Program Manager, supporting customers across the Middle East and Africa regions, and will require 2-5 years of experience.

Responsibilities

• Create, maintain, and advance customer relationships, developing an understanding of customer culture and business strategies.
• Interact with customers and internal partners through face-to-face/virtual meetings, phone calls, emails, and other media.
• Manage customer account health and provide world-class customer support.
• Collaborate with customers to determine specific needs and recommend potential solutions, involving internal partners as needed.
• Develop, prepare, and deliver presentations to customers and internal organizations.
• Advise customers regarding the status, changes, or improvements of orders and follow up on account-related issues.
• Utilize multiple Boeing systems in a fast-paced environment.
• Respond to customer inquiries and provide information regarding Boeing products, services, processes, and operations.
• Respond to customer inquiries and facilitate delivery problem resolution.
• Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
• Coordinate collection and processing, and analyze supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products, or related services.
• Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems.
• Monitor and share key performance metrics with customers and internal partners.
• Interface with customers and internal Boeing resources.

Qualifications and Requirements

• Experience: 4+ years in a supply chain-focused role.
• Presentation Skills: Experience developing and delivering presentations to executive leadership.
• Communication: Strong communication and problem-solving skills.
• Travel: Ability for minimal domestic and international travel.

Preferred Qualifications

• 1+ year of experience in the Aerospace industry.
• SAP knowledge.
• Engineering / Technical experience.
• Account management and customer support experience.
• Ability to work and collaborate cross-functionally across multiple organizations.

Work Environment and Conditions

This position is an international, locally hired role in Riyadh, Saudi Arabia, with Jeddah also considered. Benefits and pay are determined at the local level and will commensurate with experience and qualifications in accordance with applicable Saudi Arabia law. Relocation assistance is not a negotiable benefit; candidates must live in the immediate area or relocate at their own expense. Employer will not sponsor applicants for employment visa status.

Equal Opportunity Employer

Boeing is an equal opportunity employer committed to fostering a welcoming, respectful, and inclusive environment. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including, but not limited to, race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We welcome applications from candidates with disabilities and encourage applicants to share any accommodations required during the recruitment process with our team.