Director of Housekeeping

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Four Seasons Hotels Limited is seeking a Director of Housekeeping for a full-time position in Riyadh. This role involves overseeing all housekeeping operations to ensure high standards of cleanliness, comfort, presentation, and safety throughout the hotel. The Director will lead the Housekeeping team in delivering guest experiences while maintaining Four Seasons standards of service and operational excellence.

Role Responsibilities

The Director of Housekeeping will be responsible for developing and implementing departmental strategies, managing budgets, optimizing productivity, and ensuring efficient resource allocation. Key responsibilities include:

Overseeing overall Housekeeping operations, ensuring high standards of cleanliness, presentation, comfort, and maintenance across guest rooms, suites, public areas, and other designated hotel spaces.
Developing and implementing departmental strategies, operating procedures, and service standards in alignment with Four Seasons policies and brand expectations.
Leading, managing, and developing the Housekeeping team, including recruitment, training, performance management, succession planning, and employee engagement.
Establishing departmental objectives and performance indicators to monitor productivity, service quality, operational efficiency, and guest satisfaction.
Developing and managing the Housekeeping department's annual budget, monitoring operating expenses, controlling costs, and identifying opportunities to improve financial performance.
Ensuring appropriate staffing levels and efficient scheduling to meet occupancy demands and operational requirements.
Conducting regular inspections of guest rooms, suites, and public areas to ensure compliance with Four Seasons standards.
Collaborating with other departments such as Front Office, Engineering, Laundry, and Security to ensure smooth daily operations and timely resolution of concerns.
Monitoring guest feedback and satisfaction scores, addressing complaints, and implementing corrective actions.
Ensuring proper management, inventory, and control of housekeeping supplies, cleaning materials, linen, uniforms, and operating equipment.
Establishing and maintaining effective inventory control procedures to minimize waste and ensure supply availability.
Ensuring compliance with health, safety, hygiene, environmental, and chemical-handling requirements, as well as all applicable hotel policies.
Overseeing the implementation of preventive maintenance and deep-cleaning schedules in coordination with Engineering.
Driving continuous improvement initiatives to enhance service delivery, operational processes, and employee productivity.
Maintaining effective communication with hotel leadership and other department heads.
Promoting a culture of accountability, teamwork, professional development, and continuous learning within the department.
Identifying training needs and ensuring team members receive appropriate training.
Ensuring all housekeeping operations are conducted with discretion, professionalism, and respect for guest privacy.
Supporting sustainability initiatives by promoting efficient use of resources.
Preparing and presenting departmental reports, operational updates, and budget reviews to the Director of Rooms and hotel leadership.