Hospitality Specialist

Job Purpose

The Hospitality Specialist is responsible for ensuring every guest at Gravity has an exceptional experience from the moment they arrive to the moment they leave.

Key Responsibilities

• Greet and welcome guests warmly upon arrival, ensuring a positive first impression
• Assist guests with check-in, waivers, ticketing, and general inquiries
• Provide information about the park, rules, and safety guidelines
• Proactively address guest concerns or complaints, escalating when necessary
• Monitor guest experience throughout their visit and identify opportunities to enhance satisfaction
• Maintain a welcoming front-of-house area
• Handle guest feedback professionally and report recurring issues to management
• Uphold Gravity's brand standards and customer service culture at all times

Skills

Requirements & Qualifications

• Bachelor's or Diploma degree
• Prior experience in a hospitality-focused environment strongly preferred (hotels, resorts, airlines, fine dining, or guest relations)
• Excellent communication skills in Arabic and English
• Friendly, approachable, and energetic personality
• Ability to work flexible hours, including weekends and holidays
• Strong problem-solving skills and ability to stay calm under pressure
• Team player with a positive, guest-first attitude