Housekeeping Coordinator

About Accor and the Role

Accor, a global hospitality group with over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations, is seeking a Housekeeping Coordinator in Riyadh. This full-time role is designed for individuals with 0-1 years of experience, offering opportunities for professional development within a dynamic environment. The Housekeeping Coordinator plays a crucial role in ensuring guest satisfaction and efficient hotel operations by managing various administrative and coordination tasks.

Key Responsibilities

• Handle all guest requests for internal services in accordance with hotel standards and procedures.
• Manage incoming calls, wake-up calls, and messages professionally, adhering to established telephone etiquette.
• Ensure guests receive excellent personal service throughout their stay.
• Maintain guest privacy and confidentiality of information.
• Report any guest comments or complaints to the appropriate department.
• Set up inventory and monitor supplies based on guest requests, updating the Property Management System (PMS) accordingly.
• Follow all emergency and security procedures.
• Perform administrative tasks including housekeeping office coordination and filing.
• Adhere to key handling procedures and maintain logbooks.
• Update guest history records in the PMS.
• Ensure all equipment and work areas are clean, tidy, and well-maintained as per the Housekeeping Operations Manual.
• Execute special projects as assigned and attend daily line-up briefings with the Housekeeping team.
• Coordinate effectively with all hotel departments to meet guest and operational needs.
• Inform relevant division or department heads of any delays or unresolved issues.
• Control and maintain communication devices.
• Report "Do Not Disturb" (DND) statuses and discrepancies to the Front Office as per Standard Operating Procedures (SOPs).

Professional Conduct and Compliance

• Report for duty punctually, wearing the correct uniform and name tag, and maintain high standards of personal appearance and hygiene.
• Provide friendly, courteous, and professional service at all times.
• Foster positive working relationships with colleagues and other departments.
• Adhere to the hotel’s Employee Handbook, rules, regulations, and policies, particularly those related to Fire, Hygiene, Health, and Safety.
• Comply with all local legislation.

Adaptability and Development

• Respond to departmental changes driven by hotel needs.
• Demonstrate flexibility by extending job duties and undertaking other reasonable responsibilities within job capability, including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• Attend required training and meetings.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to work full-time in Riyadh.
• Strong organizational and communication skills.
• Commitment to upholding hotel standards and guest satisfaction.

Application Information

This role offers an opportunity to contribute to a leading hospitality group. The salary for this position will be discussed during the interview process.