Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is pioneering sovereign, agentic AI through its Agentic Studio platform. The company emphasizes creativity, collaboration, and innovation, with employees acting as shareholders.

The Sales Team

The Sales team at Unifonic focuses on driving revenue while serving as trusted consultants to customers. This team comprises experts in account management, business development, and customer service, working cross-functionally to ensure products and services meet customer needs. The team seeks individuals with a proven track record in sales, strong relationship-building skills, and a commitment to customer success.

Key Account Manager Role

As a Key Account Manager based in Riyadh, Riyadh Province, you will be responsible for building and maintaining strong relationships with strategic enterprise customers and driving business growth. This full-time role involves managing key accounts, understanding customer objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. You will serve as a trusted advisor to executive stakeholders, develop strategic account plans, and collaborate with internal teams to ensure customer success, retention, and revenue growth. The position requires 5-10 years of experience, exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Qualifications and Requirements

• Experience: Minimum of 6 years in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Education: Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Industry Knowledge: Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Track Record: Proven success in managing enterprise customers and driving revenue growth.
• Skills: Strong business development, solution-selling capabilities, executive stakeholder management, strategic account planning, negotiation, communication, and presentation skills.
• Abilities: Ability to identify growth opportunities, manage sales pipelines, achieve commercial targets, and collaborate with cross-functional teams.

Required Skills and Traits

• Technical Proficiency: Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Commercial Acumen: Strong forecasting, pipeline management, data analysis, reporting, strategic planning, account growth management, proposal development, and commercial documentation skills.
• Customer Focus: Understanding of CRM best practices, including customer retention and expansion strategies, with the ability to develop customer-centric solutions.
• Personal Attributes: Analytical thinking, problem-solving, ownership, accountability, clear communication, collaboration, adaptability, continuous learning, mentorship, knowledge sharing, resilience, quality orientation, attention to detail, advocacy, and innovation.