Performance Manager

About the Role

SICE is seeking a Performance Manager to join its team in Riyadh, Saudi Arabia. This full-time position is integral to a 5-year Operation & Maintenance (O&M) project at King Saud bin Abdulaziz University for Health Sciences (KSAU-HS), focusing on the electric bus transportation system. The role involves supporting operational excellence, monitoring key performance indicators (KPIs), and ensuring compliance with project standards and contractual requirements.

Key Responsibilities

• Manage and supervise the PMS Performance Team, ensuring quality, safety, and efficiency across all O&M activities.
• Develop, implement, and monitor comprehensive performance, quality, and safety plans in compliance with project standards.
• Monitor project performance indicators (KPIs), identify performance issues, and implement corrective actions.
• Review work orders, plan and schedule activities, and ensure timely completion of assigned tasks.
• Prepare and consolidate daily, weekly, and monthly performance reports for project management and stakeholders.
• Maintain and update the project performance management system, including KPIs, targets, risk registers, and monitoring processes.
• Ensure compliance with KSAU-HS safety, fire protection, quality standards, and applicable policies.
• Coordinate with O&M department managers for accurate reporting, effective risk management, and continuous performance improvement.
• Conduct regular team meetings, provide performance-related training, and ensure staff awareness of quality and safety requirements.
• Oversee team assignments, workload distribution, staff scheduling, and leave planning.
• Monitor service requests through MAXIMO, ensuring timely resolution and compliance with operational standards.
• Support inventory control, resource planning, and operational efficiency while maintaining cost-effective performance.
• Identify operational risks, analyze problems, and develop effective corrective and preventive actions.
• Provide regular updates to the Project Manager regarding performance, progress, challenges, and improvement initiatives.

Qualifications and Experience

• Bachelor's degree in a relevant field from an accredited university.
• Minimum of 6 years of experience in performance management within Operation & Maintenance (O&M) projects or equivalent.

Required Skills

• Strong knowledge of performance management standards, quality assurance, and safety regulations.
• Proven experience in KPI monitoring, performance reporting, and continuous improvement.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to manage teams, prioritize tasks, and deliver results effectively.