Product Manager📣 إعلان

منذ يومان

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Linnk Group and the Role

Linnk Group is seeking a Product Manager to join our team in Riyadh. This full-time role is focused on managing the production stability, service quality, and operational health of our Digital Enterprise Solutions. The successful candidate will be instrumental in overseeing production incidents, technical troubleshooting, service monitoring, and coordinating with various internal and external stakeholders to ensure seamless operations.

Key Responsibilities

Own production incidents from triage through resolution, including impact assessment, escalation, stakeholder communication, and follow-up.
Troubleshoot issues using application logs, REST/SOAP APIs, HTTP codes, JSON/XML payloads, and transaction traces.
Utilize Postman or equivalent tools to test APIs, reproduce issues, and validate responses.
Perform basic SQL queries to trace transactions and investigate processing issues.
Identify the origin of issues, whether from client systems, APIs, middleware, applications, databases, infrastructure, security, or downstream services.
Lead and coordinate Root Cause Analysis (RCA) and track permanent corrective actions.
Monitor service availability, latency, error rates, failed transactions, timeouts, and other production-health indicators.
Maintain production monitoring requirements, dashboards, service-level tracking, and early-warning indicators.
Support complex client technical escalations and translate technical problems into business and customer impact.
Collaborate with Product Development and Change Delivery teams to prioritize production defects, fixes, and product improvements.

Required Qualifications

Bachelor’s degree in Computer Science, IT, Engineering, Information Systems, or a related discipline.
Minimum of 3 years of relevant experience in product management, production/application support, service management, digital banking, fintech, payments, or enterprise technology.
Proven experience in incident management, problem management, service monitoring, production support, and Root Cause Analysis (RCA).

Technical Skills and Understanding

Hands-on knowledge of REST APIs, SOAP, JSON, XML, HTTP methods/codes, Postman, application logs, and basic SQL.
Good understanding of databases, middleware, API gateways, authentication/authorization, certificates, networking, and transaction-processing systems.

Preferred Qualifications

Experience in digital banking, payments, fintech, or transaction banking.
Knowledge of ISO 20022, SWIFT, Host-to-Host (H2H) integrations, or financial messaging.
Exposure to ITIL, Product Management, or Service Management practices/certifications.