Senior Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on transforming business communication. The company has been recognized as a Great Place to Work® and employs over 400 individuals dedicated to serving more than 5000 customer-centric companies. Unifonic fosters a collaborative work environment that encourages creativity and new ideas.

The Sales Team

The Sales team at Unifonic is responsible for driving revenue while serving as trusted consultants to customers. This team comprises experts in account management, business development, and customer service, working cross-functionally to ensure products and services meet customer needs. The team seeks individuals with a proven sales track record, strong relationship-building skills, and a commitment to customer support.

Role Overview: Senior Customer Solutions Consultant

As a Senior Customer Solutions Consultant, you will enable customers to achieve digital transformation through cloud communication. This full-time role, based in Riyadh, Riyadh Province, requires 2-5 years of experience. You will lead collaboration with virtual teams including sales, engineers, and support resources. Key responsibilities include building and maintaining strong customer relationships, influencing long-term strategic direction, acting as a trusted advisor, and engaging with CXOs and technology decision-makers at an executive level. You will assist customers in evaluating their cloud communication strategy, recommend solutions aligned with their business and technical requirements, address deployment challenges, and ensure successful adoption to drive customer satisfaction.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and contribute to shaping relevant solutions.
• Support problem escalation and best-practice initiatives to enhance clients' and internal teams' effective use of Unifonic's products.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely and organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Ensure a clear handover of won deals to the Customer Success team, providing comprehensive context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as necessary to close deals.

Required Character Traits

• Analytical Thinking and Problem-Solving: Ability to approach problems clearly, utilize data, and identify solutions.
• Ownership and Accountability: Takes responsibility and ensures project completion.
• Communication: Clearly articulates ideas and actively listens across teams.
• Collaboration: Works effectively with others and supports team objectives.
• Adaptability and Learning: Adjusts to change and continuously acquires new skills or tools.
• Mentorship and Knowledge Sharing: Supports the growth of others and shares expertise.
• Resilience: Maintains composure under pressure and addresses setbacks constructively.
• Quality and Attention to Detail: Executes work meticulously and strives for continuous improvement.
• Advocacy and Innovation: Promotes best practices, efficiency, and new ideas.