Senior Functional Support Analyst Finastra Trade Innovation

About the Role

Luxoft is seeking a Senior Functional Support Analyst specializing in Finastra Trade Innovation. This full-time position is based in Riyadh, Saudi Arabia. The role involves providing functional support to business stakeholders and technology teams for Finastra Trade Innovation implementations, upgrades, and enhancements. The analyst will manage requirements from end-to-end, covering product and configuration changes, business user support, and testing.

Responsibilities

• Provide L2/L3 functional troubleshooting for end-user issues throughout the trade lifecycle.
• Analyze and resolve transactional errors, master data configuration mismatches, and failed workflows within the FTI engine.
• Replicate production bugs in staging environments, documenting detailed steps, logs, and business impact before escalating to L3 developers or Finastra vendors.
• Acknowledge and resolve support tickets within defined SLA limits to minimize operational downtime.
• Ensure the core platform operates smoothly by managing system workflows, resolving transactional blocks, and translating changing trade policies into functional software updates.

Required Experience and Skills

Candidates should possess 5-10 years of experience in a relevant field, with specific expertise in Finastra Trade Innovation and trade finance.

Finastra Trade Innovation Expertise

• At least 3 years of hands-on experience with Finastra Trade Innovation (TI Plus, TI Plus2, or Fusion Trade Innovation), ideally across two or more implementations or upgrades.
• Working knowledge of TI modules including Import and Export LCs, Standby LCs, guarantees (issued and received), Import and Export Collections, Shipping Guarantees, Trade Loans/Financing, and Bills discounting.
• Understanding of TI static data, customer and account setup, charges and tariffs, posting/accounting rules, event and step workflow, and user roles.
• Familiarity with TI integration options (web services, message queues, file-based interfaces) and the TI Corporate Portal or the bank's own corporate channel.

Trade Finance Domain Knowledge

• Strong grasp of the full lifecycle of documentary credits, guarantees, collections, and trade financing products.
• Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP, and Incoterms 2020.
• Proficiency with SWIFT Category 4 and 7 messages and MT798.
• Awareness of trade digitization concepts such as MLETR and electronic bills of lading.
• Knowledge of supply chain finance (payables, receivables, invoice financing) is an advantage.

Application Process

Further details regarding the application process will be provided upon inquiry. Salary for this position is not disclosed.