Senior Manager Application D&D Excellence📣 إعلان

About the Senior Manager Application D&D Excellence Role

Qiddiya is seeking a Senior Manager Application D&D Excellence to join its team in Riyadh. This full-time position is central to shaping the guest experience across Qiddiya's diverse offerings. The role involves leading the design, implementation, and management of experience systems and solutions, aiming to enhance visitor engagement and streamline operations.

Role Purpose and Strategic Impact

The Senior Manager will blend strategic vision with hands-on execution to ensure that innovative approaches meet guest needs and contribute to the overall success of Qiddiya's transformative project. This position requires a focus on optimizing experience systems to deliver high guest satisfaction and operational efficiency within the application domain, supporting Qiddiya's overarching goals.

Key Responsibilities

• Manage the development and execution of experience systems that enhance guest engagement and satisfaction.
• Collaborate with cross-functional teams to integrate technology solutions that streamline the customer journey.
• Conduct research and analysis to identify trends, preferences, and feedback from guests to optimize experience systems.
• Oversee the implementation of customer feedback mechanisms and ensure insights are acted upon effectively.
• Develop training materials and conduct sessions for staff to leverage experience systems and enhance guest interactions.
• Monitor and evaluate the performance of experience systems and make recommendations for continuous improvement.
• Act as a liaison between IT, operations, and customer service teams to ensure alignment in enhancing guest experiences.
• Stay up to date on industry trends and emerging technologies to propose innovative solutions.

Qualifications and Experience

Candidates for this role should possess 5 to 10 years of relevant professional experience. The position requires a proven track record in the design, implementation, and management of complex experience systems, coupled with strong analytical skills and a strategic mindset to drive project success.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic and collaborative environment, engaging with various departments to achieve integrated solutions for guest experience.

Application Information

Qiddiya invites qualified candidates who meet the outlined requirements to apply for this pivotal role within the organization.