Senior Service Sales Engineer

About ABB and the Service Division

ABB is a company focused on helping industries operate more efficiently and sustainably. The Service Division collaborates with customers to enhance the availability, reliability, predictability, and sustainability of electrical products and installations. This division provides a comprehensive service portfolio including product care, modernization, and advisory services, aiming to improve performance, extend equipment lifespan, and achieve new levels of operational and sustainable efficiency. The focus is on maximizing resource value and facilitating product recovery and regeneration.

Role Overview: Senior Service Sales Engineer

ABB is seeking a Senior Service Sales Engineer to join its team in Riyadh, Saudi Arabia. This full-time role requires 2-5 years of experience. The engineer will be responsible for executing service work of low to medium complexity, adhering to ABB's standard processes, quality standards, and safety guidelines. A key aspect of this role involves planning and executing work with a focus on a first-time right approach with customers, demonstrating a clear understanding of urgency and care in all areas of responsibility.

Key Responsibilities

• Achieve or exceed assigned targets for the service portfolio, with an emphasis on baseline orders and major projects to meet company KPIs.
• Initiate communication with customers and conduct on-site technical evaluations of customer installed-base equipment, such as switchgear, circuit breakers, and relays, to identify lifetime risks, upgrade opportunities, and performance gaps.
• Identify and qualify new leads, and develop a sustainable pipeline with a strong growth rate using the Salesforce platform.
• Collaborate internally with operations and engineering teams to define service scope, technical specifications, and execution milestones.
• Prepare, submit, and negotiate commercial quotations and technical proposals in accordance with company pricing guidelines.

Team Environment

The team operates collaboratively, providing mutual support and fostering continuous learning. Each member contributes unique perspectives, collectively advancing ideas to address practical challenges. The work within this team is designed to create tangible impact.