Service Manager

About Syarah

Syarah is dedicated to transforming the car buying experience in Saudi Arabia and the Middle East. The company provides an end-to-end digital platform that manages sourcing, inspection, photography, merchandising, reconditioning, financing, insurance, and shipping. Syarah aims to deliver a car buying journey characterized by delight, comfort, and peace of mind.

Role Overview: Service Manager

Syarah is seeking a Service Manager to join its team in Riyadh, Riyadh Province. This full-time role is central to managing all aspects of service and maintenance operations. The Service Manager is responsible for ensuring customer satisfaction, maintaining quality control, driving performance improvement, and optimizing operational efficiency, all while achieving strong operational and financial results. Key aspects of the role include managing employee productivity, staff training, and providing ongoing support.

Key Responsibilities

• Manage the day-to-day operations of the Service Department.
• Oversee all aspects of customer satisfaction and service quality.
• Maintain accurate records for each repair performed by the Service Department.
• Provide leadership and support to team members to help achieve company goals.
• Monitor team productivity and identify opportunities for performance improvement.
• Coordinate effectively with customers, vendors, and other internal departments.
• Provide training, guidance, and ongoing support to team members.
• Perform other duties as assigned to support departmental objectives.

Required Qualifications and Experience

• A minimum of 5-10 years of experience in a relevant service management role.
• Proven experience working with multi-brand vehicles and managing service teams.
• Experience collaborating with Body Shop Repairers.

Essential Skills and Attributes

• Strong leadership capabilities to guide and motivate teams.
• Excellent written and verbal communication skills for interacting with customers, vendors, and internal departments.
• Demonstrated problem-solving skills.
• High attention to detail to ensure service quality and accuracy.
• Ability to work effectively and maintain performance under pressure.

Company Culture and Growth

Syarah is committed to leveraging technology to enhance customer experiences and achieve ambitious growth objectives within the automotive sector. All employees are expected to uphold Syarah's core values: Tolerance, Transparency, Respect, Integrity, and Positivity, which guide the company's operations and interactions.