SME Ansible Terraform GITHub

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	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

HCLTech is seeking a Subject Matter Expert (SME) specializing in Ansible, Terraform, and GitHub for a full-time position in Riyadh. This role is integral to ensuring the timely resolution of escalations and incidents within the support and operations domain, with a strong focus on quality compliance, customer satisfaction, and knowledge sharing.

Role Purpose

The SME will play a critical role in delivering exceptional service to clients by leveraging automation tools and fostering a culture of continuous improvement. This position requires a professional who can manage complex technical issues, mentor team members, and engage directly with customers to enhance satisfaction.

Key Responsibilities

Ensure timely resolution and quality compliance of escalated tickets and incidents using Ansible and Terraform automation tools, adhering strictly to agreed Service Level Agreements (SLAs).
Mentor team members and administrators in the effective use of GitHub and Git for version control, fostering a culture of knowledge sharing and maintaining comprehensive documentation and Standard Operating Procedures (SOPs).
Validate change order implementation plans and human error compliance, leveraging Jenkins for continuous integration and deployment, and actively participate in capacity planning to ensure operational efficiency.
Engage with customers through meetings to gather feedback, addressing issues promptly while utilizing Cloud Build for automated deployment processes to enhance customer satisfaction.
Conduct thorough analyses, including Root Cause Analysis and Trend Analysis, utilizing data from support incidents to create insightful reports for presentation to key business stakeholders.

Required Skills and Expertise

Proficiency in Ansible and Terraform for automation.
Strong understanding and practical experience with GitHub and Git for version control.
Experience with Jenkins for continuous integration and deployment.
Familiarity with Cloud Build for automated deployment processes.
Ability to conduct Root Cause Analysis and Trend Analysis.
Excellent communication and interpersonal skills for customer engagement and team mentorship.

Work Environment

This is a full-time position based in Riyadh, where the SME will work within a dynamic support and operations team, collaborating with administrators, customers, and business stakeholders.