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Join IHG Hotels & Resorts as a Receptionist in our Crowne Plaza Madinah!
At Crowne Plaza®, we strive to create a welcoming environment for our guests, ensuring they feel recognized and appreciated. Our commitment to bringing humanity back to business travel means we encourage our colleagues to connect genuinely with guests.

Responsibilities:

• Check in and out guests, ensuring a seamless experience in accordance with hotel and legal standards.
• Maximize room sales by being familiar with all guest rooms and hotel facilities.
• Process all cashiering transactions accurately and adhere to Front Office Accounting Standards.
• Handle reservations and provide assistance regarding ongoing promotions or events in the hotel.
• Maintain guest privacy and ensure adherence to health and safety policies.

Qualifications:
The ideal candidate should be fluent in Chinese and possess excellent interpersonal skills to build rapport with guests. You should have a proactive attitude, adapt to various business needs, and ensure quality service during guests' downtime.

What We Offer:
In return for your hard work, we offer a competitive salary and benefits package along with tailored support for your career development as part of the IHG global family. Join us today and let your passion shine!

Join Hilton as a Receptionist!

As a Receptionist at Hilton, you will play a vital role in delivering exceptional experiences for our guests. You will ensure a seamless check-in and check-out process while contributing to the hotel's reputation for outstanding customer service.

Key Responsibilities:

• Provide reception services and contribute to an overall exceptional experience for guests.
• Ensure efficient reception experiences including check in/out and complete audits as required.
• Maintain open communication with Front Office Manager and Reception Supervisors regarding guest feedback.
• Deliver high levels of customer service at all times.
• Attend training courses and assist in training Night Team members.
• Maximize room occupancy and utilize up-selling techniques.
• Adhere to hotel security, fire regulations, and all health and safety legislation.

What We Look For:
We value candidates who have:

• Previous experience in a customer-focused industry.
• High school certificate or equivalent.
• A positive attitude and good communication skills.
• Commitment to high-level customer service.
• Excellent grooming standards.
• Both the ability to work independently and as part of a team.
• Competent level of IT proficiency.

Advantagous Skills:

• Experience in cash handling.

Work Location: DoubleTree by Hilton Madinah Gate
Schedule: Full-time
Brand: Doubletree by Hilton