Banquets Operation Manager

About the Role

Hilton is seeking a Banquets Operation Manager to oversee the daily operations of banquet and event services. This full-time role is based in Makkah, Saudi Arabia, and requires 2-5 years of relevant experience. The manager will ensure the smooth and professional execution of all meetings, conferences, weddings, and special events within the hotel.

Role Context and Collaboration

The Banquets Operation Manager will work closely with the Food & Beverage, Kitchen, Sales, and Events teams. The primary objective is to achieve service excellence, operational efficiency, and deliver a memorable guest experience across all functions.

Key Responsibilities

• Manage and supervise all banquet operations and event service activities.
• Ensure banquet events are set up and executed according to guest requirements and hotel standards.
• Coordinate with the Sales, Events, and Culinary teams for successful event delivery.
• Monitor service quality and guest satisfaction throughout all functions.
• Develop and implement operational procedures to improve efficiency and service standards.
• Prepare staffing schedules and ensure adequate manpower for events.
• Train, coach, and evaluate banquet team members to maintain high performance levels.
• Oversee banquet equipment, inventories, and supplies.
• Ensure compliance with health, safety, hygiene, and hotel policies.
• Control labor and operational costs while achieving departmental revenue targets.
• Handle guest complaints and resolve operational issues promptly and professionally.
• Prepare operational reports and provide recommendations for continuous improvement.

Required Experience

Candidates should possess 2-5 years of experience in banquet operations or a related field within the hospitality industry.

Work Environment and Location

This is a full-time position based in Makkah, Saudi Arabia, with potential operational needs in Jeddah. The role involves managing a dynamic environment focused on delivering high-quality event services.

Application Process

Further details regarding the application process will be provided upon inquiry. Salary information for this position is not disclosed.