Digital Marketing and Communications Assistant

About the Role

The Islamic Development Bank is seeking a Digital Marketing and Communications Assistant for a contract position based in Jeddah. This role is responsible for overseeing the management, maintenance, security, and continuous improvement of the organization's corporate websites, digital platforms, and social media channels. The assistant will ensure the reliability, efficiency, and effectiveness of digital services while driving digital transformation and technological enhancements.

Key Responsibilities

• Manage, maintain, and continuously improve corporate websites and digital platforms, including CMS operations, SEO, and technical upgrades.
• Ensure websites and applications meet security, accessibility, usability, and performance standards.
• Oversee domain registrations, renewals, DNS configurations, SSL certificates, and hosting services.
• Coordinate server administration, website deployments, backups, and disaster recovery.
• Administer and secure corporate social media accounts, managing user access, platform configurations, and integrations.
• Identify opportunities for digital platform modernization, including AI-powered tools, automation, and system integrations.
• Manage external website development agencies, hosting providers, and technical vendors, defining requirements and overseeing project execution.
• Establish standards for website administration, security, and access control, and oversee website analytics and digital performance reporting.
• Monitor and track renewal timelines for system subscriptions, hosting services, licenses, and service contracts.
• Provide logistical support for events and meetings, facilitating communication with internal and external stakeholders.
• Maintain and update a centralized database and CRM, as well as multimedia libraries for events and initiatives.

Digital Transformation and Governance

This role involves driving digital transformation initiatives by evaluating and recommending technologies that enhance operational efficiency and user experience. The assistant will oversee digital enhancement projects from planning through implementation and ensure compliance with organizational standards for digital governance, security, and operational documentation. Performance reporting and strategic recommendations to management are also key aspects of this function.

Vendor and Project Management

The Digital Marketing and Communications Assistant will be responsible for managing relationships with external vendors, including website development agencies and hosting providers. This includes defining technical requirements, project scope, deliverables, and timelines. The role also involves overseeing project execution, quality assurance, testing, deployment, and monitoring vendor performance against service-level agreements.

Qualifications and Experience

• A minimum of 5-10 years of experience in digital marketing, communications, or a related field.
• Demonstrated experience in managing corporate websites, digital platforms, and social media channels.
• Proficiency in CMS operations, SEO, technical upgrades, and integrations.
• Experience with domain, hosting, server administration, and infrastructure oversight.
• Familiarity with digital transformation initiatives, automation tools, and system integrations.
• Strong project management skills, particularly with external vendors.
• Experience with digital analytics, performance reporting, and compliance.

Work Environment

This is a contract position based in Jeddah, requiring an individual who can provide administrative and technical support for various organizational objectives. The role involves close coordination with internal departments and external stakeholders to ensure effective delivery of tasks and alignment of objectives.