EBC Group Conference & Events Sales Executive

About the Role

Delta Hotels and Resorts is seeking an EBC Group Conference & Events Sales Executive to join their team in Jeddah. This full-time position is designed for individuals with 0-1 years of experience, focusing on maximizing revenue through sales techniques while maintaining guest loyalty.

Key Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate departments such as Sales, Data Administration, or Accounting.
• Utilize sales techniques, including up-selling, to maximize revenue while preserving guest loyalty to Marriott.
• Determine and provide complimentary gifts to guests as a token of appreciation for their patronage.
• Promote brand image awareness both internally and externally.
• Process requests for Marriott Rewards points redemption.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the relevant software during guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, and express genuine appreciation.
• Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Monitor performance to ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• 0-1 years of experience in a related field.
• Ability to use sales techniques to maximize revenue.
• Strong communication skills, both verbal and written.
• Capability to maintain confidentiality and protect company assets.
• Proficiency in general office duties and relevant software for reservations.

About Delta Hotels by Marriott

Delta Hotels by Marriott focuses on providing a seamless travel experience for modern frequent travelers, delivering essential needs and eliminating unnecessary elements. The brand is known for being warm, wise, and in control, allowing guests to focus on what is important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is expanding globally. Joining Delta Hotels means becoming part of the Marriott International portfolio of brands.

Work Environment

This role is based in Jeddah and operates on a full-time basis. Marriott International is committed to being an equal opportunity employer, valuing and celebrating the diverse backgrounds, cultures, talents, and experiences of its associates. The company fosters an inclusive environment and is committed to non-discrimination on any protected basis.