Guest Experience Expert

About The Luxury Collection

The Luxury Collection Hotels & Resorts operates over 120 properties across more than 35 countries, focusing on delivering authentic experiences that create lasting memories. With a history spanning over 100 years, originating from the Italian CIGA brand in 1906, the company continuously evolves to meet the expectations of luxury travelers. Each hotel and resort serves as a unique representation of its location, offering a gateway to the destination's cultural heritage. The Luxury Collection is part of Marriott International.

Role Summary

The Guest Experience Expert at The Luxury Collection in Jeddah, Makkah, is responsible for creating memorable and unique guest experiences beyond standard check-in and check-out procedures. This full-time role involves guiding guests throughout their stay by delivering a range of services. The position requires 0-1 years of experience and emphasizes proactive engagement to ensure guest satisfaction.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports and documentation.
• Share information about local area highlights and attractions.
• Ensure all transactions contribute positively to the overall guest experience.

Professional Standards and Requirements

• Maintain a safe work environment for all.
• Adhere to all company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets and resources.
• Ensure consistent adherence to quality standards.
• Present a professional appearance, including uniform and personal grooming, and maintain professional communication.

Physical Demands

This role requires physical activity, including standing, sitting, or walking for extended periods. Guest Experience Experts will engage in hands-on tasks, which may involve moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. The ability to perform these duties effectively is essential for success in this position.

Candidate Profile

The ideal candidate will have 0-1 years of experience and an appreciation for evocative storytelling, a keen interest in the destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality. This role is suited for individuals who are proactive and committed to delivering high standards of service within a luxury hotel environment.