Sales Executive

Job Summary

The Ritz-Carlton in Jeddah is seeking a Sales Executive to join its team. This full-time role requires 2-5 years of experience and focuses on maximizing revenue while upholding guest loyalty to Marriott International. The Sales Executive will be responsible for managing reservation requests, promoting brand awareness, and supporting the Sales & Marketing department.

Key Responsibilities

• Utilize sales techniques, including up-selling, to maximize revenue and maintain guest loyalty.
• Determine and provide appropriate complimentaries to guests.
• Promote internal and external awareness of the brand image.
• Process requests for Marriott Rewards points redemption and enter information into software during reservations.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees, serving as a role model.
• Follow all company policies and procedures, ensuring a professional appearance and maintaining confidentiality.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
• Communicate professionally, prepare accurate written documents, and use appropriate telephone etiquette.
• Develop positive working relationships, support team goals, and respond to employee concerns.
• Monitor performance to ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Experience

• 2-5 years of experience in a sales or hospitality-related role.
• Ability to use sales techniques to maximize revenue and maintain guest loyalty.
• Proficiency in processing reservation requests and managing guest information.
• Strong communication and interpersonal skills.
• Ability to perform general office duties and support a sales and marketing team.

The Ritz-Carlton Gold Standards

As a member of The Ritz-Carlton team, you will be responsible for upholding the “Gold Standards” that guide the delivery of excellence in guest care and comfort. This includes embodying the Employee Promise, Credo, and Service Values, ensuring exceptional experiences for all guests.

About Marriott International

The Ritz-Carlton is part of Marriott International’s portfolio of brands. Marriott International is committed to being an equal opportunity employer, fostering an inclusive environment where diverse backgrounds are valued and celebrated. The company is dedicated to non-discrimination on any protected basis.