Account Manager

About Barakah

Barakah operates a fast-growing marketplace focused on reducing food waste by connecting businesses with surplus food to customers. The company aims to promote smarter consumption and contribute to a more sustainable future. Joining Barakah means contributing to a purpose-driven team focused on reducing food waste and creating economic value.

The Account Manager Role

As an Account Manager at Barakah, you will be responsible for managing and improving the performance of existing partner accounts after their transition from the Business Development team. This full-time role, based in Makkah (Jeddah, Makkah), focuses on protecting sales, enhancing account performance, preventing churn, and maintaining strong relationships with vendors.

Key Responsibilities

• Manage a portfolio of live brands.
• Monitor account performance using dashboards and CRM tools.
• Identify early signs of inactivity, weak sell-through, and potential churn risk.
• Contact vendors to drive and implement corrective actions.
• Work to improve overall account performance.
• Document issues and actions clearly and comprehensively.

Required Skills and Attributes

• Ability to identify problems early and take prompt action.
• A mindset focused on identifying root causes rather than just symptoms.
• Capability to remain composed during challenging vendor conversations.
• Discretion in determining when to resolve issues independently and when to escalate.
• Proactive approach to portfolio management, not merely reactive problem-solving.

Work Environment and Impact

Barakah operates in a high-ownership environment that values initiative and strong execution. The company is undergoing growth and regional expansion, offering opportunities to engage with meaningful challenges and develop capabilities. The culture is characterized by a fast-moving, low-bureaucracy approach, with a focus on clarity, accountability, and effective execution.