Guest Experience Expert

About the Role of Guest Experience Expert

Marriott International is seeking a Guest Experience Expert for a full-time position in Makkah. This role focuses on creating memorable and personalized experiences for guests beyond standard check-in and check-out procedures. The Guest Experience Expert guides guests throughout their stay, taking initiative to provide a comprehensive range of services.

Key Responsibilities

• Processing operational needs efficiently.
• Addressing guest requests promptly and effectively.
• Completing necessary reports accurately.
• Sharing highlights and information about the local area with guests.
• Ensuring transactions are integrated smoothly into the overall guest experience.

Critical Success Factors

• Creating and maintaining a safe workplace environment.
• Adhering strictly to company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets responsibly.
• Upholding high quality standards in all aspects of service.
• Ensuring professional appearance, uniform, and communication at all times.
• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Performing other reasonable job duties as requested by management.

Qualifications and Experience

• Education: A high school diploma or * equivalent is required.
• Related Work Experience: No prior related work experience is necessary for this position.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: No specific license or certification is needed.

Work Environment

This is a full-time position based in Makkah, where the Guest Experience Expert will operate within the hotel environment, interacting directly with guests and supporting operational needs.