Senior Integration Support Specialist

About the Role

Salla is seeking a Senior Integration Support Specialist to join its team in Makkah, Makkah Province. This full-time role involves ensuring seamless connectivity and integration between Salla and its partners. The specialist will work with cross-functional teams to design and optimize integrations, helping clients maximize the value of Salla's software and enhance business efficiency. The position requires 2-5 years of experience.

Role Overview

The Senior Integration Support Specialist plays a critical role in architecting scalable and efficient integration solutions while adhering to best practices and standards. The ideal candidate possesses a deep understanding of API technologies, strong problem-solving skills, and a commitment to delivering high-quality solutions. This position focuses on designing and developing robust integration architectures for Salla's Ecommerce SaaS platform.

Key Responsibilities

• Design and develop robust integration architectures for smooth communication between the Ecommerce SaaS platform and external systems (ERP, CRM, payment gateways, third-party applications).
• Design and maintain high-quality APIs to facilitate data exchange and system interoperability, collaborating with internal teams to define API specifications and ensure industry standard compliance.
• Conduct thorough testing of API integrations to ensure functionality, data accuracy, and error handling.
• Work closely with clients to understand specific integration requirements and provide tailored solutions, customizing integration workflows to meet unique business needs while maintaining scalability and reliability.
• Investigate and resolve integration-related issues promptly, providing technical support to clients and internal teams on integration best practices and troubleshooting techniques.
• Collaborate with product managers, software engineers, and other stakeholders to align integration efforts with overall product development and business objectives, and to architect scalable solutions.
• Create and maintain comprehensive documentation for integration processes, APIs, and troubleshooting guides, ensuring documentation is up-to-date and accessible.
• Manage API versioning and handle upgrades while ensuring backward compatibility when necessary.
• Stay abreast of industry trends, emerging technologies, and best practices related to Ecommerce integrations, evaluating and recommending new tools and technologies.
• Implement secure authentication and authorization mechanisms for API endpoints, ensuring data privacy and integrity.
• Optimize API performance, scalability, and reliability through proper caching, load balancing, and error handling strategies.

Required Qualifications

• 2-5 years of experience in integration support or a related field.
• Deep understanding of API technologies.
• Strong problem-solving skills.
• Proficiency in designing and developing robust integration architectures.
• Experience with Ecommerce SaaS platforms and external system integrations (ERP, CRM, payment gateways).

Work Environment

This is a full-time position based in Makkah, Makkah Province. The role involves working collaboratively with cross-functional teams including product managers, software engineers, and clients to achieve integration objectives.

Application Process

Candidates interested in this Senior Integration Support Specialist role are encouraged to apply. Salary information will be disclosed during the application process.