Store Manager Dyson Boutique

About the Role

Chalhoub Group is seeking a Store Manager for the Dyson Boutique in Makkah, Saudi Arabia, with additional operations in Jeddah. This full-time role is responsible for maximizing the store's commercial performance and ensuring an exceptional guest experience. The Store Manager will drive both employee Net Promoter Score (eNPS) and customer Net Promoter Score (cNPS) through the implementation of People and Customer Experience (CX) strategies.

Key Responsibilities

• Drive in-store CX initiatives.
• Plan succession for team members based on readiness.
• Nurture talent within the team through on-the-job coaching and stretch assignments, in coordination with the People Partner.
• Drive eNPS through people experience initiatives and culture.
• Oversee day-to-day operations related to Visual Merchandising (VM), adherence to Retail Store Standard Operating Procedures (SOPs), sales team schedules, and commissions.
• Offer store support, including concessions, in real-time as per business needs.
• Act as the key point of contact with back-office operations.
• Ensure click and collect services are conducted within Service Level Agreements (SLAs).
• Ensure customer data is properly captured by the sales team in adherence to marketing team requirements.
• Promote the loyalty program (MUSE) and ensure the floor team's knowledge about app offerings.
• Ensure the store team is working towards common goals.
• Promote omnichannel sales.
• Increase the store's revenue target versus actual performance.
• Increase sell-through at full price.
• Provide input on operational successes, challenges, and general feedback.

Qualifications and Experience

• A minimum of 6 to 10 years of relevant experience is required for this position.

Career Development and Benefits

Chalhoub Group supports career progression through enriching experiences, learning and development opportunities, and exposure to various assignments within the role or through internal mobility. The Group offers diverse career paths for individuals who demonstrate consistent performance.

The company provides a competitive benefits package, which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

Commitment to Diversity and Inclusion

Chalhoub Group is committed to inclusion and diversity, recognizing the value of diverse thought, culture, background, abilities, and perspectives. All applicants are welcome to apply, and equal opportunity is ensured without regard to gender, age, race, religion, national origin, or disability status.