Store Manager

About the Role

Montres Breguet is seeking a Store Manager to oversee all boutique operations in Makkah, with locations in Jeddah and Makkah. This full-time role involves leading sales performance, client development, and team effectiveness, while ensuring an exceptional luxury client experience and adherence to brand standards. The Store Manager is responsible for achieving commercial objectives, developing high-performing teams, and maintaining operational excellence within the boutique.

Key Responsibilities

• Achieve and exceed boutique sales targets and profitability objectives.
• Develop and execute boutique action plans to maximize business opportunities and drive growth.
• Monitor sales performance, conversion rates, average transaction value, and client acquisition metrics.
• Ensure an exceptional luxury customer experience across all client touchpoints.
• Develop and maintain relationships with VIP and High-Net-Worth clients, leading clienteling initiatives.
• Oversee CRM utilization and accurate client database management.
• Lead, coach, and develop boutique team members, setting objectives and monitoring performance.
• Support recruitment, onboarding, training, and succession planning within the boutique.
• Ensure smooth daily boutique operations, including visual merchandising, housekeeping, and inventory management.
• Monitor compliance with operational procedures, internal controls, and security requirements.
• Prepare and review boutique performance reports, analyzing sales trends and customer insights.

Key Performance Indicators

• Commercial: Boutique Sales Achievement (%), Sales Growth (%), Conversion Rate, Average Transaction Value (ATV), Units Per Transaction (UPT).
• Client Development: New Client Acquisition, CRM Data Completeness, Repeat Client Rate, VIP Client Retention, Clienteling Activity Completion.
• Team Management: Team Performance Achievement, Employee Retention, Training Completion, Performance Review Completion.
• Operational Excellence: Inventory Accuracy, Audit Compliance Score, Mystery Shopper Results, Boutique Standards Compliance.
• Customer Experience: Customer Satisfaction Score, Client Complaint Resolution, Service Quality Compliance.

Qualifications and Experience

• 5-10 years of relevant experience in retail management, preferably within the luxury sector.
• Demonstrated ability to achieve commercial targets and drive business growth.
• Proven experience in client development and maintaining high-value client relationships.
• Strong leadership and people management skills, with experience in coaching and developing teams.
• Understanding of boutique operations, inventory management, and compliance standards.

Working Relationships

The Store Manager will collaborate internally with the Brand Manager, Retail Team, Operations Specialist, Vault Coordinator, HR, and Finance. External relationships include clients, VIP customers, mall management, and brand representatives.

Challenges of the Role

Key challenges include achieving ambitious commercial targets while maintaining luxury service standards, managing high-value client relationships, ensuring boutique operational excellence and compliance, and developing and retaining high-performing talent. The role also requires balancing sales growth with brand image and customer experience.